Shipping Costs & Delivery Schedule For deliveries within the Continental U.S.:
- Orders under $99: $14.95 shipping fee
- Orders over $99: Free shipping BEFORE tax
International Deliveries
Unfortunately, we cannot ship to international addresses.
Track Your Order To track your order
Click on the tracking number provided in your shipping confirmation email. Alternatively, you can find your tracking information in your Order History. If you encounter any issues locating your tracking number, please reach out to us at 301.333.8000.
Change of Address Address changes
Must be made before your order is shipped. If you’ve accidentally shipped to the wrong address, please contact us immediately at 301.333.8000. We have a limited window to update order information post-placement, so prompt action is advised!
To modify an existing address, add a new one, or manage multiple addresses:
- Ensure you’re logged in on paulsbeautywarehouse.com
- Go to My Account > Addresses. Here, you can update your billing or shipping address, set a default address, and add or remove addresses.
Order Delays
While we strive to fulfill orders promptly, occasional delays may occur due to factors like UPS delays, holidays, or high order volume.
If you’ve received a shipping confirmation email, your order is en route! If you haven’t received this email within 48 hours of placing your order, please contact us at 301.333.8000. We’ll investigate the delay and provide an estimated delivery date.
Shipping Times
Monday – Friday
Please allow 1-2 business days for order processing. Orders will be shipped from Paul’s Beauty Warehouse, Capitol Heights, MD, upon processing, and you’ll receive an email confirmation when your order ships.
Weekends and Holidays:
Order processing may take 1-2 business days, with potential slight delivery delays due to holiday schedules.
Return/Exchange:
“PBW Return Policy – All returns must be made within 30 days of purchase with proof of purchase, 15% restocking fee on re-sellable tools. FINAL Sales items: Gloves, Masks, Furniture, Salon Equipment, Shears, Blades, Razors, Special Order(e.g.,School Kits), Class Tickets, Opened products, Synthetic/Human Hair. Any missing, incorrect, or damaged items must be reported to us within 24 hours of delivery. Our drivers cannot pick up returns or defective items.
- All return or exchange requests must be submitted via email prior to any action.
- Upon receiving the request, we will notify the designated store location where the customer wishes to return or exchange the item.
- The store manager will inspect the item to verify its condition and determine eligibility for return or exchange.
- Following the inspection, the store manager will provide us with an official approval or denial.
- Once approval is received, we will proceed with processing the return or exchange accordingly.
- Customers will be promptly notified regarding the status and outcome of their return or exchange request.
Refund Policy for Unverified Licenses:
Our products are intended for licensed professionals in the barber and cosmetology industry. We reserve the right to randomly request license verification at any time. If you are unable to provide a valid Professional Barber or Cosmetology license within 3 business days of the request, your order may be canceled. In such cases, a refund will be issued minus a 30% processing fee, based on the total amount of the order
